"How much does shipping cost?"
United States* - $6 USD
Canada - $9.99 USD
Everywhere Else - $12.99 USD
"When are orders shipped?"
As of right now, I work a full-time job so processing orders will depend on a multitude of factors such as the amount I have stock and the amount of orders I have to process.
I try to have orders ready to ship within 2-3 days. In addition, due to the services I use, I am limited to 30 packages per month. If I somehow cap the limit, I will unfortunately have to delay orders. I will let you know via email if this happens.
"How long does shipping take?"
For the United States orders, shipping will take 3-5 business days. All US orders will be shipped via USPS Ground Advantage.
For international orders, shipping will take 1-4 weeks.
"My order never arrived :("
Oh no!!!!
Please use the contact form and I will try my very best to help you find your package or send you a new one!
"Do you accept pick-ups?"
Generally, no.
But, if I am going to a festival/convention near you or you are attending, I can pre-package an order for you to pick-up. Please use the contact form on this site and we'll set something up!
"What payment methods do you accept?"
All order payments are processed through Stripe. Please see their payment policy to see what payment methods they accept.
"Do you accept exchanges, returns, and/or refunds?"
I do not accept exchanges so please make sure your order is correct before checking out!
I do not accept returns on all items unless it is severely damaged or bent.
Refunds can be requested via the contact form. Please subject your message with your order number followed by [REFUND REQUEST] (Ex. Order #123 [REFUND REQUEST]).
Refunds are only accepted in the following circumstances:
- The customer requests a refund for an order that has not been shipped yet. This request can only be claimed within 14 days of delivery.
- The customer's order is missing/damaged and does not want a replacement.
- I am not able to complete the order due to stock.
"Can you make products from ____?"
I only make things that I love/know a great deal about. There's only so much media I can consume and draw.
However, I will note I will NEVER make puppetstarion merch as the design is based off of someone else's work (shoutout to Bokki Cat Cosplay). I make puppetstarion stuff for fun and my love of puppetry. I will also not make merch of just celebrities (the most I will do is a quote but not their image) due to personal preferences.
"What happened to the stuff from _____?"
There's only two scenarios where previous sold fanwork is pulled from the shop:
- The product is currently out of stock.
- The copyright police got me :(
Personally, I do not draw NSFW work nor ever plan to sell it in the shop.
"What are B-grade items?"
B-grade items are just products that are not up to my standards. Nothing is wrong with them in general. I just hate for it to go to waste.
In most situations, B-grade items have:
- Small printing and manufacturer errors such as small bends, discoloration, and dots/specs
- Misprints
"Do you accept commissions?"
Please check my Ko-Fi for comissions.
"Can you come to this event?"
I operate in Chicago and travel is not in the funds right now.
But if it's in Chicago (and in budget), sure! Use the contact form and message!
"Can I sell your stuff?"
At the moment, I do not do wholesale. But, if you would like to setup a pop-shop, I'm more than happy to do it! Please use the contact form and we can set something up.
Also by buying my merch, you understand that you cannot re-produce my work, turn it into NFTs, nor feed it into an AI image generator.
"Can we do a collab?"
Depending on the project size and my availability, sure! I would love to collab with local businesses and artists, especially!